FAQ & Shipping

What comes in the Smoovea Smooth Skin Kit?

The launch offer includes the Smoovea Smooth Skin Kit and a free facial roller gift while the launch offer is available.

Does it remove hair permanently?

No. Smoovea is an electric grooming/shaving tool. It is not a permanent hair-removal device.

Is it easy to use?

Yes. Charge the device, choose the attachment, and use it gently on clean, dry skin. Always follow the product instructions included with your order.

Is it suitable for sensitive skin?

If your skin is sensitive, patch-test first, use gently, and stop using if discomfort occurs. Do not use on irritated or broken skin.

Can I travel with it?

The kit is compact and easy to keep in a beauty bag. Check airline and battery rules before flying.

How long does shipping take?

Orders are processed as quickly as possible. Delivery time depends on the destination and fulfillment carrier. Tracking information is sent by email when available.

How do I track my order?

After your order ships, tracking information will be sent to the email used at checkout. If you need help, contact support with your order number.

Can I return my order?

To request help with a return, contact support with your order number. Items should be unused, in their original condition, and include the original packaging where possible.

What if my item arrives damaged?

Contact support with your order number and clear photos of the item and packaging so the issue can be reviewed.